Terms and Conditions for Man With Van Bermondsey
These Terms and Conditions set out the basis on which Man With Van Bermondsey, the service provider, supplies removal, transport, collection, delivery, and related labour services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a clear and fair framework for both parties, covering the booking process, payment arrangements, cancellation rules, liability limits, and compliance with waste regulations. They apply to all domestic and commercial jobs unless otherwise agreed in writing.
The customer must ensure that all information provided before or during booking is accurate and complete. This includes the nature of the items to be moved, the access conditions at collection and delivery points, any parking restrictions, the presence of stairs or lifts, and any special handling requirements. The service provider relies on this information to calculate time, labour, vehicle size, and any additional equipment required. If inaccurate or incomplete information leads to extra work, delays, or additional costs, the customer may be charged accordingly.
These terms are written in accordance with UK consumer and business law where applicable. They are designed to be reasonable and practical for both one-off jobs and repeat commercial arrangements. The customer should read the entire agreement carefully before confirming a reservation. If any part of these terms is unclear, the customer should request clarification before the service begins. Continued use of the service after a quotation or booking confirmation is treated as acceptance of the terms in force at that time.
Booking process begins when the customer submits a request for a quotation or provisional reservation. A booking may be made by telephone, email, online form, or any other method accepted by the service provider. Quotations are normally based on the information supplied at the time of enquiry and may be revised if the job details change. A quotation is not a fixed offer unless expressly stated as such. The booking is only confirmed once the customer receives written or verbal acceptance from the service provider and, where required, pays any deposit or prepayment requested.
The customer is responsible for checking that the booking details are correct, including the date, time window, addresses, item list, and any required services such as loading assistance, dismantling, reassembly, or waiting time. If the customer needs to amend the booking, they should notify the service provider as soon as possible. Changes may affect availability and pricing. The service provider will make reasonable efforts to accommodate revisions, but cannot guarantee changes requested at short notice.
On the day of service, the customer or their authorised representative should be present at the agreed start point unless otherwise arranged. If no one is available to provide access or instructions, the service provider may charge a waiting fee, attempt contact for a limited period, or treat the booking as cancelled by the customer. Any job that cannot proceed because of access problems, unsafe conditions, or inaccurate booking information may still incur charges for time, labour, or travel already committed.
The service provider may refuse or suspend a booking if the requested work would be unsafe, unlawful, outside the agreed scope, or likely to exceed the resources reserved for the job. This includes situations where the property access is too restricted for the vehicle, the load is not as described, or the items include prohibited materials. The service provider also reserves the right to decline transport where it would breach road traffic, carrier, environmental, or waste disposal obligations.
Payments are due in the manner and at the time agreed during booking. Unless stated otherwise, charges are based on the quoted hourly rate, fixed price, or agreed project rate, plus any extras that arise from additional labour, waiting time, parking costs, tolls, congestion-related expenses, or the handling of unlisted items. The customer must pay all invoiced sums within the stated payment period. Where immediate payment is required, the service provider may request cash, card, bank transfer, or another accepted method before unloading is completed or before the job is released.
If a deposit has been taken, it may be applied toward the total fee or retained in part or full in the event of late cancellation, no-show, or other breach of these terms, subject to applicable law. Late payments may result in administrative charges and interest where permitted by law. Any disputed amount should be raised promptly and in good faith, but the customer must still pay any undisputed portion on time. The service provider may suspend future services until outstanding balances are settled.
Cancellations and postponements must be notified as early as possible. If the customer cancels more than the minimum notice period stated at the time of booking, any deposit may be refundable at the service provider???s discretion, less reasonable administrative or planning costs where applicable. Cancellations made within a shorter period may incur a fee to reflect the reserved vehicle, staff time, fuel, and lost work opportunities. The exact amount will depend on how much notice is given and whether the service provider has already commenced travel or preparation.
If the service provider must cancel or reschedule due to vehicle breakdown, staff illness, severe weather, road closures, or other circumstances beyond reasonable control, the customer will be informed as soon as practicable. In such cases, the service provider may offer an alternative time or a refund of any prepaid amount for the cancelled element of the service. The customer acknowledges that timing estimates may be affected by traffic, access delays, or unforeseen operational issues, and that a reasonable delay does not automatically give rise to a claim for compensation.
Where a booking is postponed, the original quotation may remain valid only if the new date is within a reasonable period and the scope of work is unchanged. If the work is rescheduled for a later date or different season, pricing may need to be reviewed. The service provider is not responsible for costs the customer incurs independently, such as alternative movers, storage fees, or third-party arrangements, unless liability arises under these terms or by operation of law.
The liability of the service provider is limited to losses directly caused by proven negligence or breach of contract, subject to any mandatory consumer protections under UK law. The service provider will take reasonable care when handling items, loading vehicles, and carrying out agreed services. However, the customer remains responsible for protecting fragile, valuable, antique, or sentimental items unless a specific packing or handling agreement has been made in advance. The service provider does not accept responsibility for hidden defects, pre-existing damage, or items that were not adequately packed, secured, or declared.
The customer should remove money, jewellery, documents, medicines, passports, and other high-value or personal items before the service begins. Unless expressly agreed in writing, the service provider will not be liable for such items if they are left in a drawer, box, vehicle, or furniture unit. Where the customer requests that items be transported in a dismantled or unwrapped condition, they accept the associated risk of damage. Any claim for loss or damage must be notified within a reasonable time and supported by evidence, such as photographs, a list of affected items, and a description of the circumstances.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. To the extent permitted by law, the service provider will not be responsible for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, emotional distress, or third-party charges arising from a delayed, interrupted, or incomplete service. The total liability, where legally permitted, shall not exceed the amount paid for the specific service giving rise to the claim.
Waste regulations are taken seriously and the customer must ensure that any items intended for removal, disposal, or collection for recycling are lawfully classified and accurately described. The service provider will only transport, handle, or dispose of waste in accordance with applicable UK environmental and carrier rules. The customer must not include hazardous substances, gas cylinders, chemicals, asbestos, batteries, electrical waste requiring specialist treatment, or other controlled materials unless the service provider has expressly agreed and is properly equipped and authorised to manage them.
If waste is collected as part of the job, the customer confirms that they have the legal right to dispose of it and that it is not stolen, contaminated, or subject to any third-party restrictions. The service provider may request details of the waste type and its origin, and may refuse any load that appears unsafe, improperly packaged, or non-compliant. Any waste transfer may require records, categorisation, segregation, or documentation to meet legal obligations. The customer agrees to cooperate with these requirements and to provide truthful information about the contents being removed.
Where disposal or recycling is included, the customer accepts that some items may be sorted, transferred, or taken to appropriate licensed facilities rather than placed in general waste streams. The service provider may charge additional amounts for specialist handling, legal documentation, or disposal fees imposed by third parties. If prohibited materials are discovered after loading, the service provider may unload them, isolate them, return them to the customer, or take such other lawful action as is reasonably required. The customer will remain responsible for all associated costs, penalties, or losses caused by inaccurate waste declarations.
The customer warrants that they are authorised to instruct the service provider to move, remove, store, or dispose of the goods and waste covered by the booking. The service provider may rely on instructions given by the customer or their representative unless there is obvious reason to doubt their authority. Any items left behind after completion of the service that were not included in the booking may be treated as abandoned only where permitted by law and after reasonable attempts to contact the customer, or else may be returned at the customer???s expense.
The customer must ensure that the premises are safe and accessible. This includes providing adequate parking arrangements where possible, ensuring that pathways are clear, and warning the service provider of narrow stairs, low ceilings, fragile surfaces, pets, or other hazards. If the service is delayed or made more difficult because the site was not prepared, the customer may be charged extra for the additional time or effort involved. The service provider may stop work temporarily or entirely if continuing would create a health and safety risk.
Data, notices, and general provisions are kept minimal in this legal page because the focus is on the service itself. Any personal data supplied for booking and delivery purposes will be processed only as necessary to manage the service, comply with legal obligations, and maintain records. Notices under these terms should be given in a clear and timely manner by the method reasonably used to make the booking, unless another method is required by law or expressly agreed in writing.
These terms may be updated from time to time to reflect changes in law, operating procedures, pricing structures, or service availability. The version that applies will normally be the version in force at the time the customer books the service, unless a later change is required by law or expressly accepted by both parties. No variation of these terms will be effective unless agreed by an authorised representative of the service provider.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. A failure or delay by the service provider in enforcing any right under these terms does not waive that right. The customer may not assign or transfer their rights or obligations under the booking without prior consent, where such consent is required. The service provider may assign its rights and responsibilities to the extent permitted by law and by the nature of the service arrangement.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the booking process, payment, cancellation, liability, or waste regulations shall be subject to the non-exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. By proceeding with a booking, the customer confirms acceptance of this legal framework for all services supplied under the man and van service, the Man With Van Bermondsey arrangement, and any related transport or removal engagement.