Terms and Conditions for Man With Van Bermondsey Services

These terms and conditions set out the basis on which Man With Van Bermondsey provides removals, transport, lifting, loading, unloading, and related support services to customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are intended to create a clear understanding of the service, payment obligations, customer responsibilities, and the limits of our liability. Nothing in these terms affects your statutory rights as a consumer under UK law.

In these terms, references to “we”, “us”, “our” or “the company” mean the provider of the man and van service, and references to “you” or “the customer” mean the person, business, or organisation booking the service. These terms apply to all bookings, whether made online, by email, by phone, or through any other agreed method. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

The service provided by a man with a van in Bermondsey may include single-item transport, partial house moves, furniture delivery, collection from storage, office moves, and similar tasks agreed at the time of booking. The exact scope of work will be defined by the quotation or booking confirmation. Any additional tasks not included in the original arrangement may be accepted at our discretion and may involve extra charges. We may refuse work that is unsafe, unlawful, impractical, or outside the capabilities of the vehicle, crew, or time scheduled.

1. Booking Process

A booking with Man With Van Bermondsey is not confirmed until we have accepted the request and issued a booking confirmation, written quote, or other clear acknowledgement. Customers must provide accurate and complete information, including the collection and delivery addresses, access conditions, item descriptions, number of floors, parking restrictions, and any special handling requirements. Where inaccurate details are provided, we may revise the quote, change the schedule, or cancel the booking.

Bookings are usually based on the information supplied by the customer at the time of enquiry. If the load, access, timing, or any other material detail changes before the job begins, the price and service terms may be adjusted. We do not guarantee availability until a booking is confirmed. Any estimate provided before confirmation is an indication only unless explicitly stated as fixed. It is the customer’s responsibility to ensure that the booking details remain correct up to the time of collection.

Booking confirmation and customer duties

Once confirmed, the customer should review all details carefully and notify us promptly of any error. We may request photographs, inventory details, or additional information to assess the job properly. Customers must ensure that items are ready for transport at the agreed time, that premises can be accessed safely, and that any building rules, permits, or parking arrangements are in place. Delays caused by missing information, restricted access, or unprepared items may result in waiting charges or a revised schedule.

If the service is booked on behalf of someone else, the person making the booking confirms that they are authorised to do so and that the end customer will comply with these terms. For business customers, the individual placing the order warrants that they have authority to bind the business. We may refuse or pause work where instructions are unclear, where identity cannot be verified, or where payment arrangements are not satisfactory.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Charges may be calculated on an hourly basis, a fixed rate basis, or using a quotation tailored to the job. Unless expressly stated, prices do not include congestion charges, parking fees, tolls, waiting time, additional labour, dismantling, reassembly, or disposal costs. Any such extras will be communicated where reasonably possible and may be added to the final invoice.

Payment is due in accordance with the terms set out in the booking confirmation or invoice. We may require a deposit or full advance payment to secure the booking. Where payment is due on completion, it must be made immediately upon finishing the service unless we have agreed otherwise in writing. We may accept bank transfer, card payment, or another method agreed in advance. Cash payments, where permitted, must be counted and handed over before unloading is completed if requested.

If the job takes longer than planned because of circumstances beyond our control, including lift failures, traffic delays, restricted access, unexpected additional items, or customer-requested changes, we may charge for the extra time. If the customer fails to be present, provide access, or make payment as agreed, we may suspend the work and apply reasonable charges for time, mileage, waiting, or attempted attendance. Any unpaid sums may be recovered through lawful debt recovery procedures.

Invoices must be paid by the due date. Late payment may result in additional administration charges and statutory interest where applicable, particularly for business customers. We reserve the right to withhold delivery of items, where lawful and appropriate, until outstanding sums are paid in full. Title to any supplied materials, if applicable, does not pass until payment has been received in full.

3. Cancellations, Rescheduling, and Amendments

If you need to cancel or amend a booking with Man With Van Bermondsey, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. Where a booking is cancelled after the vehicle or crew has been assigned, or after preparatory work has started, we may charge a reasonable fee for lost time and incurred costs.

We may offer rescheduling instead of cancellation, subject to availability. If you request a new date or time, the original quotation may no longer apply, especially if prices or staffing needs change. Any deposit already paid may be transferred to a revised booking at our discretion, but this is not guaranteed unless stated in writing. If you do not attend the agreed collection point, refuse the service, or fail to provide access within a reasonable time, we may treat the booking as cancelled by you.

We may cancel or postpone a booking where there are safety concerns, adverse weather, vehicle breakdown, traffic disruption, legal restrictions, or circumstances beyond our reasonable control. In such cases, we will try to give notice and may offer an alternative slot. Our liability for cancellation caused by events outside our control is limited to refunding any amount paid for the unused service, unless the law requires otherwise.

Cooling-off rights and consumer protection

If the booking is made remotely by a consumer, you may have rights under the Consumer Contracts Regulations 2013. However, if you ask us to begin the service within the cancellation period, you acknowledge that you may lose the right to cancel once the service is fully performed, or may owe an amount proportional to work completed before cancellation. This does not limit any non-excludable statutory rights.

4. Liability, Risk, and Insurance

We will take reasonable care when handling your belongings, but you are responsible for ensuring that items are properly packed, secured, and suitable for transport unless you have specifically instructed us to pack or protect them and we have agreed to do so. Fragile, valuable, antique, electronic, or sentimental items should be declared in advance. Where appropriate, customers should remove loose parts, secure lids, drain liquids, and prepare items so that they can be moved safely.

Our liability for loss or damage is limited to loss or damage caused by our negligence or breach of contract, subject always to the exceptions and limitations allowed by law. We are not liable for pre-existing damage, ordinary wear and tear, hidden defects, insecure packaging, items that cannot reasonably be moved in the available access, or damage arising from inadequate instruction from the customer. We are also not liable for indirect, special, or consequential losses such as missed appointments, loss of profit, business interruption, or emotional distress.

If an item is damaged or lost, you must notify us within a reasonable time and provide evidence of the issue. We may require photographs, descriptions, receipts, or other supporting information. Our total liability for any claim relating to a single booking will not exceed the amount paid for the service, except where a higher limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Customers must ensure that pathways, stairways, lifts, driveways, and loading areas are clear and reasonably safe. If our team believes that a property, item, or access route is unsafe, we may refuse to proceed until the issue is resolved. Where lifting equipment, floor protection, or specialist handling is required, this must be discussed before the booking begins. We do not guarantee that all items can be moved in a single trip unless expressly agreed.

5. Waste, Disposal, and Environmental Compliance

Where our service includes collection or removal of unwanted goods, the customer must tell us in advance whether the items are to be kept, delivered, stored, recycled, or disposed of. We do not accept any legal responsibility for waste classification unless we have agreed to handle disposal specifically. The customer remains responsible for ensuring that all waste presented for removal is lawful to transport and dispose of.

All waste handling must comply with UK waste regulations, including the duty of care and any applicable requirements under environmental law. The customer must not ask us to remove hazardous materials, prohibited items, clinical waste, asbestos, chemicals, gas bottles, oils, solvents, pressurised containers, or any item that requires specialist disposal unless we have expressly agreed in writing and are legally able to do so. If such items are discovered during a job, we may refuse to transport them and may charge for time already spent.

Where we arrange disposal on the customer’s behalf, we may use licensed waste carriers, transfer stations, recycling centres, or other lawful facilities. We may request proof of ownership, origin, or authority to dispose of certain items. The customer warrants that any goods given for disposal are genuinely unwanted and that they have the right to authorise their removal. If items later turn out to be stolen, dangerous, or subject to restricted disposal controls, the customer will be responsible for any loss, fine, cost, or claim arising from that situation.

We may decline any load that appears contaminated, unsafe, or inconsistent with the booking description. The customer agrees not to use the service to evade waste charges, conceal prohibited materials, or dispose of items illegally. For business customers, all transfer notes, records, and documentation required by law must be completed accurately. We reserve the right to retain records as necessary for compliance and audit purposes.

6. Delays, Access, and Unforeseen Events

We will aim to arrive within the agreed window, but arrival times are estimates and may be affected by traffic, weather, breakdowns, prior job overruns, or other operational issues. If we are delayed, we will take reasonable steps to inform the customer. We are not responsible for losses caused by delay unless the delay results directly from our negligence and is not excused by these terms or by law.

If access is difficult due to narrow roads, low bridges, parking restrictions, blocked entrances, lift outages, or other site conditions, additional charges or a revised approach may be necessary. The customer must tell us in advance about any known access issues. If a job cannot be completed because the access conditions differ from what was disclosed, we may charge for the work carried out and any wasted attendance.

We are not responsible for failure or delay caused by events outside our reasonable control, including strikes, fire, flood, severe weather, accidents, public transport disruption, governmental action, or utility failure. In such cases, our obligations may be suspended for the duration of the event, and we may arrange an alternative date if appropriate. If performance becomes impossible, either party may end the affected booking without further liability except for payment already due for completed work.

7. Customer Responsibilities

The customer must provide truthful information, lawful instructions, and adequate notice of any special requirements. Items should be boxed, labelled, or otherwise prepared where appropriate. The customer is responsible for obtaining permission to use parking spaces, loading bays, lifts, or building access points. If permits, keys, codes, or security arrangements are required, these must be supplied on time and in a workable format.

It is the customer’s responsibility to remove personal data, cash, jewellery, confidential documents, and other sensitive items from belongings before transfer, unless the customer has expressly requested otherwise and we have agreed to accept that responsibility. We do not inspect contents of boxes or sealed containers unless necessary for safety or legal compliance. The customer must not include banned or dangerous items in any load without prior written approval.

Where the customer or a third party gives verbal instructions during the job, we may rely on those instructions as authorised unless we have reason to believe otherwise. If there is any conflict between instructions, the written booking terms will prevail. Any customer failure to cooperate, provide access, or pay required charges may result in the service being paused or ended.

8. Complaints and Disputes

If you are unhappy with any aspect of the service, you should raise the issue promptly so it can be investigated. We may ask for supporting evidence and an opportunity to inspect the issue. We aim to deal with complaints fairly and reasonably. Any dispute should first be addressed through direct communication and good-faith negotiation before formal legal action is taken. This does not affect your legal rights to seek redress through the courts or an alternative dispute resolution process where available.

9. Data, Privacy, and Confidentiality

We will use the personal information provided by the customer only for lawful business purposes connected with the booking, payment, service delivery, record-keeping, and compliance. We may retain relevant information for operational, accounting, insurance, and legal reasons. Confidential information shared in the course of a booking will be handled with reasonable care and used only as necessary to perform the service or comply with legal obligations.

We may contact the customer for booking updates, payment matters, or service-related issues using the contact details supplied. The customer is responsible for ensuring those details are correct and monitored. Where personal data is processed, it will be handled in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, to the extent relevant.

10. Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, subject to any mandatory consumer rights to bring proceedings in another competent court where applicable.

If you book a Man With Van Bermondsey service, you confirm that you have read, understood, and accepted these terms and conditions. They are intended to promote transparency, safety, and fair dealing for every man and van service booking. We may update these terms from time to time, and the version in force at the time of booking will apply unless a change is required by law. Continued use of the service after any update will constitute acceptance of the revised terms.